Why can't I Verify my BVN or VNIN?

This is a short guide to tips on what to do when you can't successfully verify your BVN or NIN on the mobile app.

Based on CBN guidelines, it is important we verify your identity before you can carry out financial transactions. Verifying the details on your BVN and/or VNIN are sure proof ways for us to know who you are and protect your account accordingly.

Now, you may have tried to verify your BVN/VNIN on the app and gotten an error message stating that your details do not match your records on Sycamore. 

Here are the possible reasons why we couldn't verify your BVN/VNIN:

1. You provided an invalid BVN or VNIN.

2. The data on your BVN/VNIN does not match the data you submitted to Sycamore. We check that your mobile number, date of birth on your BVN/VNIN match the records on the mobile app. If they do not match, we cannot verify your identity.

Here are tips on how you can salvage the situation:

1. On the mobile app, go to More -> Account Information -> Personal -> to confirm the mobile number on your Sycamore profile.

2. If you have forgotten the mobile number on your BVN/NIN or just want to double-check, you can dial *565*0#(BVN) or *346#(NIN) on the number registered to your BVN/NIN, and you will receive a text with your BVN/NIN.

3. If the mobile numbers differ, you may have to go to your bank to update the mobile number on your BVN or to the NIMC office to update your records on your (V)NIN.

4. You may also send us an email to update the mobile number on your Sycamore profile to your BVN/NIN number, so long as you still have access to that mobile number.

If you have further questions, don't forget to reach out by sending an email to complaints@sycamore.ng or call 0201-700-3497. Our agents are also available to take your inquiries via live chat on the app and the website, anytime between Mondays to Fridays 8:30 am to 5:00pm, and Saturdays 9:00 am to 3:00pm.