If you are seeing an "Account Restricted" message, it is likely because your account has exceeded the transaction or balance limits for your current Tier level.
As part of our transition to Sycamore Microfinance Bank (MFB), we have updated our Tier requirements to ensure better security and compliance.
When these limits are reached, your account is placed on PND (Post-No-Debit), meaning you cannot move funds until an upgrade is completed.
Why is my account restricted?
Your account is restricted if a single deposit or your total balance exceeds the allowed limit for your Tier. To resume transacting, you must upgrade to the next Tier by providing the required documentation.
New Account Tier Limits
| Tier Level | Single Deposit Limit | Max. Cumulative Balance | Requirement to Upgrade |
| Tier 1 | ₦50,000 | ₦300,000 | Verified Email, BVN + Liveliness Check, Address, AML & PEP information |
| Tier 2 | ₦200,000 | ₦500,000 | Next of Kin, NIN & Phone number verification |
| Tier 3 | Unlimited | Unlimited | Indemnity, Proof of Address(Utility Bill), Address Capturing |
How to Remove the Restriction
Tap the "Upgrade Account" button: You can find this directly on the restricted screen in your app.
Submit Required Documents: Depending on your current level, you may need to provide your proof of address.
Wait for Verification: Once our team verifies your documents, the restriction will be lifted automatically, and your funds will be accessible.
Important Note on Transfers
When sending money to your account from other banks, please look for "Sycamore MFB" or "Sycamore Microfinance Bank" in the destination bank list.
Need more help? If you have already submitted your documents and your account is still restricted after 24 hours, please contact our support team by sending an email to complaints@sycamore.ng or reaching out to us.
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