Common Issues during Stocks Onboarding

I started the onboarding but didn't finish it. Can I continue later?

Yes. You can return to the app and continue your onboarding from where you stopped; the option to resume is available.

I entered the wrong information. Can I change it?

If the information has not yet been submitted, you can go back and correct it before completing the submission.

If it has already been submitted, please reach out to the support team.

I can't see the Stocks onboarding option.

To access Stocks onboarding, make sure you have:

• Completed your Tier 2 onboarding.
• Updated your Sycamore app to the latest version.

If you have completed these steps and still cannot access Stocks onboarding, please contact Support for assistance.

The app won't let me proceed to the next step.

Make sure all required fields on the current screen have been completed and that the information provided is valid.

If you have completed all required fields and still cannot proceed, please contact Support for assistance.

I am stuck during the KYC process. What should I do?

If you are unable to proceed during the KYC process, check the instructions displayed on the screen and make sure all required information has been provided.

If you are still unable to complete the KYC process, please contact Support for assistance.